Outland USA Reviews
Outland USA has an overall rating of 3.8 based on 70 reviews. Customer feedback on Outland USA is mixed: Outland USA reviewers highlight positive aspects like high-quality outdoor gear, excellent customer service, fast shipping, competitive pricing, which strongly appeal to outdoor enthusiasts, campers, hikers, adventure seekers. However, Outland USA is often criticized for its limited product selection, occasional stock issues, higher shipping costs, website navigation challenges.
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All Outland USA Reviews (70)
james_Duvall73
June 01, 2026
"My first impression was really good as..."
My first impression was really good as soon as the package showed up. The box was in great shape, not crushed or beat up, and everything inside was packed securely. The item was protected well and arrived with no damage at all. It’s a simple thing, but I always appreciate when an order comes clean and safe. No complaints from me.
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danielle_Nolan98
May 18, 2026
"First impression was the wait"
My first impression wasn’t really about the item itself, it was the shipping. It took a lot longer than I expected, and the tracking barely updated, so I kept checking and wondering where it was. The item did arrive in good shape, which I appreciated, but the slow delivery definitely made the whole experience frustrating. I wouldn’t pick this if you need your gear quickly.
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april_Becker92
May 15, 2026
"Backorder took longer than expected"
I ordered a jacket thinking it was ready to ship, but after checkout it showed up as backordered. I wasn’t expecting it immediately, but I did expect that kind of info to be clearer before I paid.
Customer service did get back to me when I reached out, and they gave me updates, though I would’ve appreciated them a little more regularly. The jacket did ship eventually, just later than I had hoped.
When it arrived, the item itself was totally fine, so I’m not upset about the purchase overall. I just expected a smoother backorder process and more upfront communication
Customer service did get back to me when I reached out, and they gave me updates, though I would’ve appreciated them a little more regularly. The jacket did ship eventually, just later than I had hoped.
When it arrived, the item itself was totally fine, so I’m not upset about the purchase overall. I just expected a smoother backorder process and more upfront communication
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lori.Brown
May 14, 2026
"Double-check your order before leaving"
My order was mostly right, but they did get one item wrong. The rest was fine, so it wasn’t a total disaster, but I’d definitely recommend checking everything before you head out just in case...
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kathleen1971
April 20, 2026
"I was kind of expecting checkout to give..."
I was kind of expecting checkout to give me problems because that’s usually how these things go for me, but it was actually smooth. My payment went through without any issues, which was a relief. One page did load a little slowly and I was sitting there thinking, of course, here we go, but it ended up being fine. I got my order confirmation right away, so overall I can’t really complain.
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hello_kristi194
April 13, 2026
"Return was easy overall"
I had to send back a jacket because it didn’t fit quite right. The return process was simple enough, and I got my refund a few days later. From the tone of the emails, I got the impression they deal with returns often and had it under control. I do wish the return shipping was a little cheaper, but overall it wasn’t a big issue.
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johncapps0846
March 13, 2026
"Decent service, but the inventory wasn’t accurate"
I ordered from Outland USA because the item showed as in stock on the website, but after placing the order I got a message saying it actually wasn’t available. That was frustrating, especially since I thought I had found what I needed. To their credit, they refunded me without making it a big ordeal, which I appreciated. Overall, not a terrible experience, but I do wish their inventory was kept more up to date before letting people check out
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hello_julie874
March 10, 2026
"Super easy, easy exchange"
I had to swap my jacket for a different size, and it was easy, really easy. Customer service got back to me fast, and the new one showed up quicker than I thought it would. No hassle at all, which I really appreciated.
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William.kinsman
March 02, 2026
"Communication was okay, I guess"
I ordered from outlandusa.com and the updates felt a little slow to me, though maybe I was just expecting too much. They did respond when I reached out, but the first reply wasn’t super clear, or at least I didn’t fully understand it at first. It got sorted out in the end, so it wasn’t a bad experience, just kind of average communication overall.
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JeanPorter
February 19, 2026
"Refund came through quickly"
I think my refund came back faster than I was expecting, which was a nice surprise. Didn’t really have any issues with the process
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barry-Lafollette
February 19, 2026
"Good order, but shipping was a little high"
I ordered from Outland USA and everything went fine. My item showed up in good shape. It was packed well. Shipping time was normal too.
The only thing I didn’t love was the shipping cost. It felt a bit high for what I bought. Not awful, but it made the total more than I expected. I’d still order again if the price works out...
The only thing I didn’t love was the shipping cost. It felt a bit high for what I bought. Not awful, but it made the total more than I expected. I’d still order again if the price works out...
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william1975
February 14, 2026
"Shipping mix-up, but it worked out"
There was a small shipping mix-up at first, which normally would’ve annoyed me, but I wasn’t in a huge rush since I’d waited until the last minute to order anyway. Support got back to me quickly and fixed it without making it a hassle. It arrived a day later than expected, but overall I’m still happy with how it was handled.
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mildredhayes8416
January 30, 2026
"Decent value, but not a huge standout"
The prices were okay, though not always cheaper than other places. Shipping was fine and everything went smoothly enough. It’s kind of hard to describe, but I just expected a little more in terms of deals. Overall, it was an alright experience
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Frances_xie80
January 19, 2026
"Seems legit and does the job"
I ordered from Outland USA and everything looked authentic to me. The tags and packaging seemed right, and I even compared it with photos from the brand’s website just to be sure. Nothing looked off. Shipping took a little longer than I expected, and the tracking updates weren’t great, but the item itself is useful and works just like I needed. Overall, I’m happy with it
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michaelwarren3579
January 10, 2026
"Pretty good outdoor selection"
I had a decent experience browsing Outland USA. They seem to carry a good mix of outdoor gear, including a few brands I don’t usually run into on other sites. Not every size was available, but I still found what I was looking for without much hassle. Overall, I’d say it’s a solid place to check for gear.
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hello_john602
January 05, 2026
"Tracking was frustrating"
My order showed that it had shipped, but this is where it got annoying: the tracking barely updated for days. I kept having to check it myself with no real idea where the package was. It did finally arrive, but it was late, so it wasn’t exactly the best first experience...
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Shannon_newton93
December 19, 2025
"Easy to use site"
I liked using outlandusa.com. The site was easy to get around, pages loaded fast, and I found the outdoor gear I was looking for without any hassle. The filters were simple, and checkout was straightforward. Nothing felt confusing, which I always appreciate when shopping online. I’d use the site again
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ann_Taylor94
December 13, 2025
"I had a question about my order..."
I had a question about my order status, so I sent an email to Outland USA not expecting to hear back very quickly.
To my surprise, they replied the same day with a clear update. It felt like an actual helpful response, not just some generic copy-and-paste message, which I really appreciated.
I’m giving 4 stars only because the shipping info could’ve been a little clearer from the start. Still, the support team was friendly, responsive, and better than I expected.
To my surprise, they replied the same day with a clear update. It felt like an actual helpful response, not just some generic copy-and-paste message, which I really appreciated.
I’m giving 4 stars only because the shipping info could’ve been a little clearer from the start. Still, the support team was friendly, responsive, and better than I expected.
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hello_dustin287
December 10, 2025
"Great deal and a smooth checkout"
I found the jacket I wanted on Outland USA for a better price than a few other places I checked, which immediately made me feel good about ordering from them. They also had a discount code that actually worked at checkout, so that was a nice bonus. Shipping was reasonable too, and the whole process felt easy and reliable. I’m really happy with the deal I got and would definitely feel confident checking them again next time
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